Update: Playing it by Ear

So, according to the website no trains going through tomorrow either. We're going down to the station at about 6:30 to make sure, but also looking into other modes of transport.

Click on "Full Post" to read my rant about Eurostar.

So Eurostar is nothandling this at all well. Here are a few simple suggestions:

1) Open your damn ticket window to answer questions if nothing else. You have the staff. I saw them milling about back there. Put them to use and reassure your travelers.

2) Make the info easy to access. Put up signs, put updates on the TV monitors, and don't just direct people to the website and the phoneline (which wasn't working half the time anyway).

3) Learn from this. You obviously didn't think anything like this could happen because you were caught with your pants on the other side of the room. Put enough simple snacks (bags o' peanuts, etc) on board to hand out if the train gets stuck somewhere for any reason.

4) Give priority to stranded passengers in the order of their original trains.

5) Put a system in place. Instead of looking like idiotic ninnies you would like a professional, prepared business. That's what we pay you for.

6) This is the time to be extra nice to your paying customers. Give us hotel info, order pizzas for those queuing, and tell them what's going on.

I bet the ferries will be doing a brisk business for awhile. (Eurostar nincompoops)